Ithaca Alpha House Center Inc DBA Cayuga Addiction Recovery Servs OP - Ithaca, NY    Phone: 607-273-5500 x1020

The power source for our shared work of transformation is the partnership we build with each of our clients. That requires all of us at CARS to be a creative, visionary and energetic force which regularly provides the one indispensable commodity offered by CARS to our community: deep and meaningful engagement and connection as partners in transformation and a rich, seamless care experience. To do this we must live by the values at the heart of our work and maintain strict fidelity to them. Even beyond mission statements, two essential commitments must guide CARS work:1. Every person, and their family, matters. 2. No person seeking our assistance should have to suffer twice, due to our inefficiency, neglect, inattention or lack of the creativity to answer emphatically Yes when access to and engagement of care is desired. As part of this effort I want you to know I consider myself accountable for ensuring the promises above are a reality for you. Therefore, I want you to know that:1. You will receive considerate and respectful care and treatment ALL the time. 2. You own your confidentiality and it is YOU, and you alone, who set the rules for that important protection. This includes, for example, whether anyone other than you knows you are a CARS client or have ever walked through our door. 3. Coming to CARS is totally voluntary. You decide whether coming to CARS continues or stops.